Is this Pemberton Heights hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Pemberton Heights hotel have a swimming pool?

Yes, this Pemberton Heights hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Pemberton Heights hotel?

Best-rates for the Pemberton Heights hotel starts from $99 per night with includes Air Conditioner, Breakfast, Internet, Laundry, Parking, Pool, Restaurant, Guest Services, TV, Accessibility, Kitchen, Designated Smoking Area, Bedding/Linens, Wellness Facilities, Toiletries, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Pemberton Heights hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Pemberton Heights hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Pemberton Heights hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Pemberton Heights hotel?

Based on the information reported by the owner or manager, the Pemberton Heights hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Pemberton Heights hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

SureStay Hotel by Best Western North Vancouver Capilano | Hotel in District of North Vancouver

8.2 (1168 Reviews) | 1 Bathroom

Pemberton Heights Hotel | SureStay Hotel by Best Western North Vancouver Capilano

Hotel in Pemberton Heights, District of North Vancouver

Hotel with free parking, near Stanley Park
This hotel features a restaurant, a seasonal outdoor pool, and laundry facilities. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk and tour/ticket assistance are onsite.
Housekeeping is available on request.
SureStay Hotel by Best Western North Vancouver Capilano offers 74 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Each accommodation is individually furnished. 32-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include a seasonal outdoor pool.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Accessibility

Bedding/Linens

Wellness Facilities

Restaurant

Toiletries

Guest Services

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Towels

Hair dryer

Private bathroom

Shower/tub combination

Free toiletries

Bedroom

Air conditioning

Bed sheets

Desk

Access via exterior corridors

Iron/ironing board

Individually furnished

Desk chair

Phone

Free local calls

Laptop-friendly workspace

Connecting rooms available

Breakfast

Cooked-to-order breakfast available for a fee daily 7:00 AM–1:00 PM: CAD 17-35 for adults and CAD 10-20 for children

1 restaurant

Coffee/tea maker

Parking

Free self parking on site

Accessibility

This property does not have elevators

Upper floors accessible by stairs only

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Activities

Seasonal outdoor pool

Entertainment

32-inch flat-screen TV

Cable channels

General

Farsi

Arabic

Vietnamese

Filipino

Chinese (Cantonese)

English

Hindi

Designated smoking areas

Guest Services

Laundry facilities

Seasonal outdoor pool

Laundry facilities

Tour/ticket assistance

Housekeeping (on request)

24-hour front desk

Internet

Available in some public areas: Free WiFi

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 1:00 am late check-in subject to availability minimum check-in age: 21

Check-out

Check-out before 11 am contactless check-out available

Child Policy

Children are welcome. kids stay free! children 16 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Fee for cooked-to-order breakfast: approximately cad 17 to 35 for adults, and cad 10 to 20 for children the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of we care clean (best western)

Reviews

Robert

Nov 14, 2025 12:44:54 AM

Review Score: 6

Summary: I checked in online but the lady at the front desk wanted me to fill out paper again. Then, she asked me if I was BW member and, when I said "no", she told me how I'm getting free parking like a member but there is no breakfast. Then she said "but you get a coffee in the room", as if this is some genius marketing feature. She's said that 5 years ago too (!) When I did make the coffee... there were no stir sticks in the sugar/napkin packets - three of four were opened. The fridge was loud, everytime the compressor started. The noise from people walking in the room above and at the adjacent staircase was also quite noticeable (especially early in the morning). The parking is awkward and tight, compared to the neighbouring hotels (also free). Overall, it is clean, decent and equipped like any hotel in this price range, I only booked this reward night there as it was the only one still available in that location.

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Room Arrangement

Room Info	Facilities
Standard Room, 1 Queen Bed, Non Smoking Room Size: 196 square feet m² 1 Queen Bed	General Number of living rooms 0, Hair dryer, Number of bedrooms - 0, Ping - 6, Square meters - 18, Square feet - 196, Bed count minimum 1, Bed count maximum 1
Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) Room Size: 200 square feet m² 3 Twin Beds and Double Sofa Bed	General Number of living rooms 0, Ping - 6, Square meters - 19, Number of bedrooms - 1, Microwave, Sofa bed, Refrigerator, Bed count maximum 3, Extra bed count 1, Square feet - 200, Bed count minimum 3
Suite, 1 Queen Bed with Sofa bed, Non Smoking, Refrigerator & Microwave (with Sofabed) Room Size: m² 2 Queen Bed and Double Sofa Bed	General Number of living rooms 0, Number of bedrooms - 1, Microwave, Sofa bed, Refrigerator, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Standard Room, 1 King Bed, Non Smoking Room Size: 196 square feet m² 1 King Bed	General Number of living rooms 0, Hair dryer, Number of bedrooms - 0, Ping - 6, Square meters - 18, Square feet - 196, Bed count minimum 1, Bed count maximum 1
Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed) Room Size: 200 square feet m² 2 King Bed and Double Sofa Bed	General Number of living rooms 0, Kitchenette, Ping - 6, Square meters - 19, Number of bedrooms - 1, Microwave, Sofa bed, Refrigerator, Extra bed count 1, Bed count minimum 2, Square feet - 200, Bed count maximum 2
Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave Room Size: 192 square feet m² 2 Double Beds	General Number of living rooms 0, Hair dryer, Number of bedrooms - 0, Ping - 5, Square feet - 192, Square meters - 18, Microwave, Refrigerator, Bed count minimum 2, Bed count maximum 2
Suite, Multiple Beds, Non Smoking, Kitchen (with Sofabed) Room Size: 200 square feet m² 4 Twin Beds and Double Sofa Bed	General Bed count minimum 4, Number of living rooms 0, Kitchen, Number of bedrooms - 2, Ping - 6, Square meters - 19, Sofa bed, Bed count maximum 4, Extra bed count 1, Square feet - 200
Standard Room, 2 Double Beds, Non Smoking Room Size: 192 square feet m² 2 Double Beds	General Number of living rooms 0, Hair dryer, Number of bedrooms - 0, Ping - 5, Square feet - 192, Square meters - 18, Bed count minimum 2, Bed count maximum 2
Standard Room, 2 Queen Beds, Non Smoking Room Size: 192 square feet m² 2 Queen Beds	General Number of living rooms 0, Hair dryer, Number of bedrooms - 0, Ping - 5, Square feet - 192, Square meters - 18, Bed count minimum 2, Bed count maximum 2