Is this Cranbrook hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Cranbrook hotel have a swimming pool?

Yes, this Cranbrook hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Cranbrook hotel?

Best-rates for the Cranbrook hotel starts from $84 per night with includes Bar, Guest Services, Breakfast, Child Friendly, Parking, TV, Bedding/Linens, Restaurant, Laundry, Pool, Business Services, Kitchen, Air Conditioner, Toiletries, Designated Smoking Area, Wellness Facilities, Hot Tub, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Cranbrook hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Cranbrook hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Cranbrook hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Cranbrook hotel?

Based on the information reported by the owner or manager, the Cranbrook hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Cranbrook hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Heritage Inn Hotel & Convention Centre Cranbrook | Hotel in Cranbrook

7.8 (1003 Reviews) | 1 Bathroom

Cranbrook Hotel | Heritage Inn Hotel & Convention Centre Cranbrook

Hotel in Cranbrook

Mountain hotel with free parking connected to the convention center in Cranbrook
An indoor pool, a restaurant, and a fitness center are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference center, and a coffee shop/cafe are onsite.
Weekly housekeeping is available.
Heritage Inn Hotel & Convention Centre Cranbrook offers 100 accommodations with coffee/tea makers and irons/ironing boards. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Cranbrook hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Free toiletries

Shower/tub combination

Towels

Private bathroom

Bedroom

Blackout drapes/curtains

Bed sheets

Heating (climate-controlled)

Air conditioning (climate-controlled)

Desk chair

Iron/ironing board

Laptop-friendly workspace

Desk

Phone

Free local calls

Breakfast

1 restaurant and 1 coffee shop/cafe

1 bar

Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: CAD 10-25 for adults and CAD 10-10 for children

Coffee/tea in common area(s)

Coffee/tea maker

Parking

Wheelchair-accessible parking available

Free uncovered self parking on site

Accessibility

Stair-free path to entrance

Wheelchair-accessible business center

Wheelchair-accessible parking

This property does not have elevators

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair accessible (may have limitations)

Wheelchair-accessible lounge

Wheelchair-accessible restaurant

Well-lit path to entrance

Upper floors accessible by stairs only

Activities

Ski area

Hiking/biking trails

Mountain climbing

Skiing

Indoor pool

Hot tub

Fitness center

Entertainment

Cable channels

Flat-screen TV

General

Conference center

Meeting rooms - 6

Ballroom

ATM/banking services

Banquet hall

Vending machine

English

Designated smoking areas (fines apply)

Guest Services

Indoor pool

Daily housekeeping

24-hour front desk

Luggage storage

Wedding services

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Policies

Check-in

Check-in start time: 4:00 pm; check-in end time: anytime minimum check-in age: 19

Check-out

Check-out before 11 am express check-out available

Child Policy

Children are welcome. kids stay free! up to 2 children 16 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Fee for buffet breakfast: approximately cad 10 to 25 for adults, and cad 10 to 10 for children pet fee: cad 20 per pet, per night service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total (up to 50 lbs per pet) pets allowed for an extra charge of cad 20 per pet, per night pets cannot be left unattended service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a fire extinguisher and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards; cash is not accepted this property reserves the right to pre-authorize the guest's credit card prior to arrival. this property will place a credit card authorization for cad 250 for any bookings where payment for the stay will be made on site instead of at the time of booking.

Reviews

Courtney

Jan 17, 2026 10:58:00 PM

Review Score: 6

Summary: When we first checked in, the woman was so sweet and kind! There is no elevator, and there is stairs everywhere. We were on the main floor and to get to our room there were a few stairs down, so we couldn't use the rolly cart to haul things to our rooms, and we had a lot of stuff. The entire establishment could use a major update. The smell of stale, old cigarette smoke still lingers. The shower in our room was very difficult to get to a good temperature, and to shut off. My kids struggled with it. In the pool area, there was tiles falling off and the hot tub was only barely warm. The listing states breakfast is included but they give you vouchers to go to the restaurant and it covers up to $16. On the adult menu, nothing was under $16, so either be prepared to not have a beverage or bring money. The food we had was very good! The waitress was also wonderful and patient. The hotel is extremely loud! There was loud music playing in the hallways. The train passed by what seemed like every 15 minutes, and it was unbelievably loud. None of us slept very well. Overall, their friendly staff is definitely their best asset. But I would not stay there again.

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Room Arrangement

Room Info	Facilities
Premier Room, 1 Queen Bed Room Size: m² 1 Queen Bed	General Hair dryer, Number of bedrooms - 1, Microwave, Refrigerator, Bed count minimum 1, Bed count maximum 1
Standard Room, 2 Queen Beds (Pet Friendly) Room Size: m² 2 Queen Beds	General Number of living rooms 0, Refrigerator (on request), Number of bedrooms - 0, Wheelchair accessible, Bed count minimum 2, Microwave (on request), Bed count maximum 2
Standard Room, 2 Queen Beds Room Size: m² 2 Queen Beds	General Pet-friendly room, Hair dryer (on request), Refrigerator (on request), No rollaway/extra beds, No cribs (infant beds), Wheelchair accessible, Bed count minimum 2, Microwave (on request), Bed count maximum 2
Standard Room, 1 King Bed Room Size: m² 1 King Bed	General Number of bedrooms - 1, Pets not allowed, Bed count minimum 1, Bed count maximum 1